Billing Terms and Conditions

Thank you for shopping with Sculvique. Please review our billing and payment policies below to ensure a smooth and secure purchasing experience.

Payment Policy

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club
  • Digital Payments: Google Pay, Apple Pay, PayPal, Shop Pay, Venmo

All transactions are processed securely. Payments are collected at the time of purchase, and orders will not be shipped until payment is confirmed.

Currency: All transactions are processed in United Kingdom (GBP). Prices include applicable taxes, and shipping fees are displayed at checkout.

If a payment issue occurs, you will be notified via email. Please try a different payment method or contact us at support@sculvique.com for assistance.

Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

  • Data Collection: We collect information such as your name, email, shipping address, and payment details to process orders and improve your shopping experience.
  • Data Usage: Your information is used for order fulfillment, customer support, marketing communications (if opted-in), and improving our services.
  • Security Measures: We implement encryption and secure payment gateways to protect your data from unauthorized access.
  • Third-Party Sharing: We do not sell or share your personal information, except with trusted third-party services necessary for payment processing and shipping.
  • Your Rights: You can request access, modification, or deletion of your personal data at any time.

For full details, please review our Privacy Policy.

Refund and Cancellation Policy

Refunds

Refunds are available if:

  • The item is incorrect (wrong product, size, or color).
  • The item is defective or damaged upon arrival.

To request a refund, contact us at support@sculvique.com within 30 days of receiving your order. Provide your order number, a description of the issue, and clear photos of the product.

Approved refunds will be processed within 10 business days. If more than 15 business days have passed without receiving your refund, please contact us.

Cancellations

Orders can only be canceled before they are shipped. If the order has been dispatched, cancellations will no longer be possible, and you will need to follow the return process.

For more details, review our Return and Refund Policy.

Shipping Policy

Processing Time & Order Cutoff

  • Orders are processed within 1 business day (Monday - Friday).
  • Orders placed before 5:00 PM (GMT -6) will be processed the same day.

Shipping Coverage & Fees

  • Free Shipping: Orders over $50.
  • Standard Shipping: $8 for orders under $50.
  • Delivery Time: 4-7 business days (Monday - Saturday).

Once your order has been shipped, you will receive an email with a tracking number to monitor your delivery.

For full details, review our Shipping Policy.

Adherence to Google Merchant Policies

Sculvique follows Google Merchant Policies, ensuring:

  • Transparent and accurate product descriptions.
  • Secure and reliable payment processing.
  • Clear and accessible shipping and return policies.

Our compliance ensures a safe and trustworthy shopping experience.

Contact Information

For any inquiries, please contact us at:

Store Name: Sculvique

Email: support@sculvique.com

Address: 2a, Jalan Kuchai Jaya 10, Taman Kuchai Jaya Kuala Lumpur, 58200, Malaysia

Phone: +60 17 323 0817

Operating Hours: 09:00 AM - 18:00 PM (GMT +8)

Thank you for choosing Sculvique. We appreciate your trust in us.